Responsible Gaming

Responsible gaming at Bizzoo on bizzoo-au.com means approaching online casino entertainment consciously, setting clear personal boundaries and recognising that gambling always involves financial risk. This page is designed to help you understand those risks, make informed decisions, and recognise when play may be becoming harmful rather than fun. Bizzoo, as part of the Bizzoo brand presented on bizzoo-au.com, promotes responsible gaming practices and provides tools, information and contacts to support safer play. While TechSolutions Group N.V. is licensed in Curaçao and operates as an offshore online casino provider, we recognise that Australian users are protected by strict local laws. Our aim on this informational page is to support players with education and practical measures, and to highlight where professional and local help is available if gambling becomes a problem.

Important legal notice for Australian users: Bizzo/Bizzoo is listed by the Australian Communications and Media Authority (ACMA) as an illegal offshore gambling service that is blocked in Australia for breaching the Interactive Gambling Act 2001. This responsible gaming page is informational only and does not change the legal status of access to offshore gambling sites from Australia. Users should always comply with Australian law and any directions or blocking imposed by ACMA.

Risk Awareness

Gambling can be enjoyable when treated as entertainment, but it carries a real risk of financial loss and can lead to addiction. Understanding early warning signs helps you decide when to slow down or stop and when to seek help.

Common signs of risky or problematic gambling behaviour

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned, and you find it difficult to stop once you start.
• Preoccupation with gambling: You frequently think about previous bets, plan the next session, or check casino offers and balances during work, study or family time.
• Chasing losses: After losing, you immediately attempt to win the money back by depositing again, raising stakes or abandoning your usual budget or strategy.
• Using gambling to cope: You gamble to escape stress, loneliness, anxiety, depression or financial difficulties instead of seeking other solutions or professional help.
• Secrecy and conflicts: You hide gambling activity, amounts deposited or debts from family and friends, or you experience arguments about your play or missing money.
• Borrowing or using essential funds: You borrow from family, friends, payday lenders or use credit cards to fund gambling, or you spend money that was set aside for rent, bills or other essentials.
• Loss of control and guilt: You repeatedly set limits but break them, feel guilt or shame after play, yet continue gambling despite negative consequences.

Self-assessment: quick check of your gambling behaviour

Consider the statements below. If you answer "yes" to several, gambling may be becoming harmful and you should consider using limits, a break, self-exclusion and/or professional support.

• In the last 6 months, have you spent more time or money on gambling than you originally intended?
• Have you tried to win back money you lost by returning to gamble as soon as possible ("chasing losses")?
• Have you lied to family members, friends or colleagues about how much you gamble or how much you have lost?
• Have you borrowed money, sold possessions or used funds needed for bills, rent or food to continue gambling?
• Do you often think about gambling when you are not playing, or feel restless or irritable when you try to cut down?
• Has gambling negatively affected your work, study performance, relationships or physical or mental health?

If you recognise yourself in these statements: consider setting strict limits immediately, use a Time-Out or Self-Exclusion, and contact one of the professional services listed below. Early action significantly reduces harm.

Limits & Tools

Bizzoo on bizzoo-au.com supports responsible play by providing a range of player-controlled tools. These tools are intended to help you manage how much time and money you spend on gambling. They are effective only when used honestly and in line with your personal financial situation and risk tolerance.

Setting deposit limits (daily, weekly, monthly)

Deposit limits enable you to set the maximum amount you can deposit to your Bizzoo account within a specific period. Once a limit is reached, no further deposits will be accepted for that period.

1. Access your account: Log in to your Bizzoo account via bizzoo-au.com and go to the "My Account" or "Profile" section in the main menu.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Limits". If you cannot locate this, use the site search or contact support at [email protected] for guidance.
3. Choose a limit type: You can usually set:
   • Daily deposit limit: e.g. AUD 50 per 24 hours
   • Weekly deposit limit: e.g. AUD 150 per calendar week
   • Monthly deposit limit: e.g. AUD 400 per calendar month
4. Enter your amounts: Type the maximum amounts that fit comfortably within your disposable entertainment budget, not essential living expenses or borrowed funds.
5. Confirm and save: Review your entries and confirm. A confirmation message should appear and the new limits will be stored in your profile.

Important: Reducing your limits may take effect immediately or after a short technical delay. Increasing or removing limits may be subject to a "cooling-off" period (for example, 24 hours or longer) to prevent impulsive changes. During that period, the more restrictive, existing limit will continue to apply. This cooling-off principle is a standard player-protection measure and cannot be waived.

Time spent limits and session control

Managing the time you spend gambling is as important as managing money. Bizzoo may provide session timers and notifications to help you remain aware of how long you have been playing.

• Session timer: In the responsible gaming settings, you may activate a session limit (e.g. 60 or 90 minutes). Once set, a notification will appear when your chosen time is reached, prompting you to log out or take a break.
• Reality checks: You may enable periodic on-screen reminders (e.g. every 30 or 60 minutes) showing time spent and net result (wins/losses). Use these prompts to re-evaluate whether you wish to continue.
• Manual log-out: You can always log out manually to end your session. If you find it difficult to stop after a reminder, consider a Time-Out or Self-Exclusion.

Activating short breaks ("Time-Out")

A Time-Out allows you to block access to your account for a short, pre-defined period so that you can step away from gambling and reassess your situation.

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" or similar.
2. Select the duration: Choose a pause period, for example:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a short-term break specified in the interface
3. Confirm your choice: Read the description of the Time-Out effect (no log-in, no deposits, no betting) and confirm.
4. During the Time-Out: You will not be able to log in or place bets. Use this period to review your finances, speak with trusted people and, if necessary, contact a support organisation.

Note: Time-Outs generally cannot be cancelled early. If you believe you need a longer break or are struggling to control your gambling, move directly to a Self-Exclusion for at least six months.

Self-Exclusion

If limits and short breaks are not sufficient, Self-Exclusion provides a stronger, longer-term measure. It is intended for individuals who feel their gambling is out of control or who have been advised by professionals or family members to stop gambling completely.

How to request temporary or permanent self-exclusion

1. Log in (if possible): If you still have access to your Bizzoo account on bizzoo-au.com, sign in and go to "My Account".
2. Open the Self-Exclusion section: Navigate to "Responsible Gaming" and select "Self-Exclusion" or "Account Closure - Problem Gambling". If you cannot find this section or cannot log in, contact customer support at [email protected] and clearly state that you wish to self-exclude for gambling-related reasons.
3. Choose the exclusion period: Typical options may include:
   • 6 months (minimum recommended period for problem gambling)
   • 1 year
   • 2 years or more
   • Lifetime (permanent closure of the account)
4. Confirm and submit: Carefully read the explanation of the consequences of self-exclusion, tick any acknowledgement boxes required, and confirm your decision. You may be asked to confirm via email.
5. Keep confirmation records: Save or screenshot any confirmation message or email for your records. This may be useful if any access issues arise later.

Consequences of self-exclusion

• Login restrictions: Once self-exclusion is applied, you will not be able to log in, deposit funds or place bets for the entire chosen exclusion period. Attempts to open new accounts with the same details should also be blocked, but you must not attempt to circumvent the exclusion.
• Marketing communications: You should no longer receive promotional emails, SMS or notifications related to gambling offers from Bizzoo, subject to technical processing times.
• Account balance and withdrawals: In general, any remaining real-money balance may be withdrawn in accordance with the standard withdrawal terms and conditions, subject to identity verification and legal/regulatory restrictions. However, once self-exclusion is active, you may need to contact support to arrange any permitted withdrawal, and processing may be subject to the operator's licence conditions and applicable law in its jurisdiction (Curaçao).
• Irreversibility during the period: Self-exclusion cannot usually be revoked before expiry of the chosen period. This non-reversal principle is essential for player protection and applies even if your financial or personal circumstances appear to improve.
• Post-exclusion reactivation: After the end of a fixed self-exclusion period (other than lifetime), any reactivation request will generally be subject to a cooling-off period and responsible gambling checks. There is no obligation on the operator to reactivate an account, particularly if continued risk is identified.

Important jurisdictional note for Australian residents: Self-exclusion with an offshore operator, including Bizzoo operated by TechSolutions Group N.V. in Curaçao, does not replace or override Australian state or territory self-exclusion schemes or any national blocking registers that may apply. You should also use local Australian self-exclusion and blocking tools where available, as they may provide stronger legal protections within Australia.

Support Resources

Problem gambling is a recognised health and social issue. Professional and peer support significantly increases the chances of recovery. All services listed below respect privacy, and many allow you to remain anonymous. This section covers Australian local resources, international organisations, blocking tools, and family support options.

Local support for Australia

Australian residents have access to a range of free, confidential and government-supported services. These services are independent of bizzoo-au.com and TechSolutions Group N.V.

• National Gambling Helpline (Gambling Help)
  Phone: 1800 858 858
  Website: gamblinghelponline.org.au
  Hours: 24 hours a day, 7 days a week
  Languages: English, with access to interpreter services on request
• Gambling Help Online (Australia-wide)
  Website: gamblinghelponline.org.au
  Services: Live chat counselling, email support, self-help resources and forums
  Hours: 24/7 live counselling
  Languages: English (interpreting services may be accessible via helpline)
• State and territory gambling help services
  Each state and territory (e.g. NSW, Victoria, Queensland, Western Australia, South Australia, Tasmania, ACT, NT) funds local helplines and counselling services. Contact details are available via Gambling Help Online - Find support by state.

Note: These Australian services can provide counselling, crisis support, referral to local therapists and in many cases face-to-face support where you live, even if you used an offshore site such as Bizzoo.

International support organisations

National self-exclusion schemes (examples)

Some jurisdictions provide centralised self-exclusion registers that cover multiple licensed gambling operators. These schemes are particularly useful if you travel or have accounts with several operators.

• United Kingdom - GAMSTOP
  Website: gamstop.co.uk
  Scope: Free self-exclusion from all online gambling companies licensed in Great Britain.
  Periods: 6 months, 1 year or 5 years.
  Note: GAMSTOP generally does not cover offshore sites without a UK licence.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: ordenacionjuego.es
  Scope: National exclusion from licensed gambling operators in Spain.
  Access: Residents can register through the Directorate General for the Regulation of Gambling (DGOJ).
• Other countries: Many European and some non-European jurisdictions operate similar registers or venue exclusion programs. Consult your national gambling regulator (for example through the International Association of Gaming Regulators at iagr.org) for up-to-date information.

Blocking tools and applications

Blocking software can help restrict access to gambling websites and apps on your devices. These tools are not operated by Bizzoo or bizzoo-au.com, but may be useful additional protections.

• Gamban
  Website: gamban.com
  Function: Blocks access to most gambling websites and applications across devices after installation.
  Coverage: International; subscription-based.
• BetBlocker
  Website: betblocker.org
  Function: Free blocking software to restrict access to gambling websites.
  Features: Multiple device support, configurable restriction periods.
• Device-level controls: Many operating systems and routers allow you to block specific sites or categories. Combining device restrictions with professional self-exclusion and counselling provides stronger protection.

Family and friends support resources

• Gambling Help Online - For family and friends (Australia)
  Website: gamblinghelponline.org.au/for-family-friends
  Resources: Information, coping strategies and forums for affected others.
• Gam-Anon (support for family & friends of compulsive gamblers)
  Website: gam-anon.org
  Offering: Support groups, meetings and literature.
• General mental health services: In crisis or where gambling is linked with depression, anxiety or suicidal thoughts, contact:
  • Lifeline Australia: 13 11 14, lifeline.org.au (24/7)
  • Emergency services: Call 000 in Australia if there is an immediate risk of harm.

Confidentiality: The helplines and organisations listed above normally provide confidential, non-judgmental support. Bizzoo and bizzoo-au.com do not receive any information about what you discuss with these services.

Help for Family

Gambling problems affect not only the person who gambles but also partners, children, parents, friends and colleagues. If you are concerned about someone who uses Bizzoo or any other gambling service, there are constructive ways to raise your concerns and seek help.

How to talk to someone about their gambling

• Choose an appropriate time: Speak when the person is calm and not actively gambling, intoxicated or under severe stress.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") rather than accusing or blaming ("You are irresponsible...").
• Provide concrete examples: Mention specific incidents (missed payments, cancelled events, secrecy) without exaggeration, and explain why they are concerning.
• Encourage, do not threaten: Emphasise that gambling is treatable, support is available and you are willing to help them seek professional assistance.
• Set boundaries: Clearly state what you can and cannot do (for example, not lending money to pay gambling debts) and be consistent in enforcing these boundaries.

Engaging the person in support

• Suggest completing a self-assessment together, such as the screening questions on gamblinghelponline.org.au.
• Offer to sit with them while they call the National Gambling Helpline (1800 858 858) or start an online chat session.
• Discuss self-exclusion and gambling blocks as positive protective steps rather than punishments.
• If they are not ready to seek help, continue to protect your own finances and well-being and consider getting support for yourself.

Support groups and resources for families

• Gambling Help Online forums (Australia)
  Website: forum.gamblinghelponline.org.au
  Description: Moderated forums where both people with gambling problems and affected others can share experiences and coping strategies.
• Gam-Anon groups
  Website: gam-anon.org
  Description: Self-help fellowship for families and friends of compulsive gamblers, including meetings and online resources.
• General family support services: Local community health centres, relationship counselling services and mental health organisations can provide tailored assistance to families impacted by gambling.

Recommended next steps for families

• Seek professional guidance: Contact Gambling Help Online or local counselling services to understand your options and develop a safety plan.
• Protect your finances: Separate bank accounts where appropriate, review joint liabilities, and seek financial counselling if debts are significant.
• Consult a psychotherapist or psychologist: Preferably one experienced in addiction and family systems. They can help address underlying issues and support both you and the person who gambles.
• Emergency response: If there is any risk of self-harm or harm to others, call emergency services (000 in Australia) or a crisis hotline such as Lifeline (13 11 14) immediately.

Operator's Commitment

Bizzoo, operated by TechSolutions Group N.V. under licence 8048/JAZ2017-067 issued by Antillephone N.V. in Curaçao, recognises its responsibility to minimise gambling-related harm, including when services are accessed across borders. Although Bizzo/Bizzoo is listed by ACMA as an illegal offshore provider for Australians and may be blocked in Australia, the brand maintains internal responsible gaming processes consistent with industry standards.

Internal risk checks and behaviour monitoring

• Transactional monitoring: Deposits, withdrawals, bet sizes and frequency of play may be analysed to identify patterns consistent with loss of control (for example, rapid repeated deposits, frequent cancelled withdrawals or abrupt changes in stake levels).
• Session analysis: Duration and frequency of sessions may be recorded to identify unusually long or continuous play, late-night patterns and intensive multi-session days.
• Self-exclusion and limit tracking: The system records when players set or attempt to remove limits, activate Time-Outs or request self-exclusion, and may restrict certain changes to protect the player.
• Communication monitoring: Customer support interactions that indicate distress, financial hardship or loss of control may trigger additional responsible gambling interventions.

Risk-based interventions and when support may contact you

Where internal monitoring suggests a risk of gambling-related harm, Bizzoo's support team may intervene. This may include:

• In-product messages: Displaying responsible gaming reminders, links to this page or advice to consider maintaining or lowering existing limits.
• Temporary restrictions: Placing temporary blocks on deposits or access to certain products while seeking clarification from you, particularly if there are signs of severe risk.
• Direct contact: The support team may contact you by email (for example from [email protected]) if:
  • There is a pattern of repeated large losses or frequent deposits inconsistent with previous behaviour;
  • You have expressed concerns or distress about your gambling in communications with support;
  • There is an attempt to reverse or circumvent self-imposed limits or self-exclusion.
• Promotion restrictions: If risk is identified, promotional offers and bonuses may be restricted or removed for your account.

Limitations and jurisdictional context: These measures operate within the technical and legal framework of TechSolutions Group N.V. in Curaçao. Bizzoo cannot replace or override the protections provided by Australian law or local regulators such as ACMA, nor can it guarantee that all harmful behaviour will be detected. You remain primarily responsible for your own gambling decisions.

Updates

Responsible gambling practices, regulatory expectations and technical tools evolve over time. Bizzoo and the Bizzoo brand on bizzoo-au.com will periodically review and update this responsible gaming page to reflect:

• Changes to internal responsible gaming tools (limits, self-exclusion options, monitoring systems);
• Developments in best practice recommended by regulators, industry bodies and harm-minimisation experts;
• Updates in contact details for support organisations or helplines;
• Material changes in the legal or regulatory environment affecting players, including Australian residents.

How you will be informed

• On-site notification: Material updates to responsible gaming information may be highlighted via banners or notices within your account area or on relevant pages of bizzoo-au.com.
• Email communication: Where required or appropriate, Bizzoo may send notifications to your registered email address summarising important changes to responsible gambling tools, policies or contact information.
• Version control: The "last updated" date below indicates when this page was most recently revised. You should check this page regularly to ensure you are aware of the current information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using limits or self-exclusion, or wish to provide feedback on how Bizzoo can improve player protection, you can contact us using the details below.

Responsible gaming contacts

• Email - General support and responsible gaming: [email protected]
• Email - Complaints and escalation: [email protected]
• Email - Regulator (licensing jurisdiction): For unresolved complaints relating to TechSolutions Group N.V.'s Curaçao licence 8048/JAZ2017-067, you may contact Antillephone N.V. at [email protected]. This is not an Australian regulator and does not replace your rights under Australian law.

Feedback form (self-control and support requests)

You may submit a responsible gaming request or feedback to Bizzoo by including the following information in your email to [email protected] or via any contact form provided on bizzoo-au.com:

1. Subject line: Indicate the nature of your request, for example "Responsible Gaming - Deposit Limit Request" or "Self-Exclusion - Urgent".
2. Your account details: Full name, username, registered email address and (if applicable) country of residence.
3. Requested measures: Clearly describe what you would like us to do, such as:
   • Set or reduce a daily/weekly/monthly deposit limit (specify amounts and currency);
   • Activate a Time-Out (specify 24/48/72 hours);
   • Apply self-exclusion (specify duration, e.g. 6 months, 1 year or lifetime);
   • Stop promotional emails and offers due to gambling concerns.
4. Optional information on your situation: If you feel comfortable, briefly explain why you are requesting support (for example, difficulties controlling play, financial stress, concerns raised by family). This helps our team respond appropriately.

Data protection and confidentiality: Information you provide in connection with responsible gaming will be handled in line with our privacy obligations in the operating jurisdiction and used only for the purposes of managing your account, implementing protective measures and meeting legal and regulatory requirements. For safety and legal reasons, Bizzoo may retain records of self-exclusion and limit settings beyond the duration of your account.

Reminder for Australian residents: This page and the contact options above do not alter the legal status of offshore gambling under Australian law. For authoritative information about blocked services and enforcement, consult ACMA at acma.gov.au/blocked-gambling-websites and the Australian Government resources on the Interactive Gambling Act at infrastructure.gov.au.